Bilingual Customer Support

Overview We Could Use Someone Like You in Our Crew. Are you passionate about music and fluent in both Polish and English? ModSquad is excited to partner with a leading global music streaming platform, and we're on the lookout for friendly, tech‐savvy Customer Service Representatives to join our all‐remote team! As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Orientation Hours (Pacific Time) 40 hours per week are required for the 8‐week orientation period. Phase 1: 4 weeks, 4AM–1PM Phase 2: 4 weeks, self‐scheduled between 5AM–12AM Production Hours (Pacific Time) Daily, 5AM–12AM Project Commitments 25 hours per week 12 hours are required on Saturday and/or Sunday 180 days (as needed by ModSquad) Responsibilities Serve as the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have optimal listening experience. Respond to customer inquiries via inbound messages in both Polish and English. Qualifications Fluency in both Polish and English with professional‐level communication skills in each language. Experience providing support through inbound messaging and ability to handle 3–5 simultaneous chats. Customer‐service‐focused and able to remain calm under pressure. Workspace Requirements Dedicated laptop or desktop computer running Windows11 or macOS Sequoia/Tahoe. Willingness to install ModSquad security software and a 2FA app on a mobile device. Access to a webcam or a smartphone capable of capturing clear photos. Stable broadband internet connection with a minimum speed of 25Mbps. At least 8GB of RAM (more is better). Dual monitors recommended for optimal workflow and multitasking. Chromebook is not sufficient. Equal Opportunity Employer ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. This advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time. If you still have questions or need accommodations, shoot us an email: recruitment@modsquad.com #J-18808-Ljbffr