Job Description: Conduct daily outbound collection activities by contacting delinquent customers regarding past-due balances and securing payment commitments Negotiate and establish payment arrangements in accordance with Zoetis Credit Policy Maintain positive customer relationships while managing collection efforts and minimizing aged receivables Investigate and follow up on customer disputes, deductions, delayed payments, and other invoice settlement issues Partner with the Credit Team to review customer accounts, communicate with Sales Representatives, and identify accounts requiring credit holds Collaborate with Customer Service, Cash Application, Master Data, Tax, Sales, and Zoetis Loyalty teams to resolve payment-related issues Identify high-risk and problem accounts and escalate unresolved matters to the Credit Lead Associate and Credit & Collection Manager Support collection activities involving external collection agencies when appropriate Complete Quarterly Old Items List reviews, Credit Card Auto Pay decline management, E-Check rejection follow-up, and EZPay rejection resolution Report financial metrics accurately and timely while meeting established KPIs and SLAs Support the accounts receivable collection process for the Zoetis U.S. customer portfolio Requirements: High School Diploma or equivalent Minimum of one (1) year of Accounts Receivable or Collections experience Strong verbal and written communication skills Basic proficiency with Microsoft Office applications, including Excel and Word Strong customer service and relationship-management skills Reconciliation skills Excellent problem-solving and analytical abilities Ability to prioritize workload and manage multiple tasks effectively Detail-oriented with strong organizational skills Ability to work collaboratively across departments and functions Comfortable handling difficult collection conversations while maintaining professionalism Open to EST and CST Time Zones Must possess or obtain authorization to work in the US for Zoetis Preferred: Bachelor's degree in Finance, Accounting, Business Administration, or a related field Preferred: Experience working with SAP Preferred: Experience in a high-volume collections or shared services environment Preferred: Experience with B2B Collections Benefits: Short-term incentive compensation Long-term incentives Healthcare and insurance benefits beginning on day one 401K plan with a match and profit-sharing contribution from Zoetis 4 weeks of vacation