Client Success Representative (Remote)

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.<br><br><strong>Responsibilities and Duties<br><br></strong><ul><li>Develop and nurture relationships with selected accounts for successful campaigns.</li><li>Be a trusted advisor and expert in our DemandFactor offerings.</li><li>Work with internal experts to deliver excellent campaign le and ensure clients are happy.</li><li>Collaborate with the Sales team from proposal to delivery, addressing options and integrations.</li><li>Manage account documentation, including reports and recommendations.</li><li>Handle post-sale account management, fostering growth through great customer service.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Excellent written and verbal communication skills with a strong connection to customer success.</li><li>Minimum two years of account management or customer service experience preferred.</li><li>Highly organized and detail-oriented, able to handle over 30 clients effectively.</li><li>Ability to thrive collaboratively in a team and independently with minimal supervision.</li><li>Strong problem-solving skills, with the ability to engage and interact with internal teams.</li><li>Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.</li><li>Comfortable learning various software, from MS Office (Excel) to CRM systems.</li><li>Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment</li></ul>