Complex Sales Manager

Job Description:

• Support the Hilton Los Cabos and Conrad Punta Mita and report to the Complex Associate Director of Sales & Marketing
• Solicit and manage new customer relationships and accounts, including Incentive, Domestic, and HWS Accounts
• Maintain existing customer accounts
• Represent both resorts in customer interactions concerning sales and operational questions and challenges
• Negotiate customer contracts and third-party agency commission agreements for le and group opportunities of 10 to 50 peak rooms
• Solicit and manage third-party and HWS le to grow each hotel's market segment
• Prepare reports on group sales operations, including annual and monthly forecasts, Lead Management System reports, Account Production Reports, and meetings
• Conduct verbal sales presentations to prospective clients
• Travel for client development, trainings, trade shows, FAM trips, and retail travel agencies
• Participate in organizations as recommended by management and the Complex Associate Director of Sales & Marketing
• Partner with Revenue Management, Marketing, Group Sales, e-Commerce, and Operations on property strategies
• Develop and implement business plans for top accounts focused on inbound business to the Mexican Market
• Solicit and develop new accounts for Hilton Los Cabos and Conrad Punta de Mita
• Identify business opportunities within and outside assigned segments
• Input and retrieve computer-system information for file maintenance, correspondence, forecasts, and marketing budgets

Requirements:

• Four (4) years of professional experience
• Two (2) years of hotel group sales experience
• Recent work experience with the Incentive or Corporate market segments
• Knowledge of the travel industry, current market trends, and economic factors
• Experience developing and delivering sales presentations
• Experience in writing and supervising operational budgets
• Up to 30% international travel required
• Luxury resort background would be useful
• Experience with or understanding of Delphi or other major hospitality sales platforms would be useful
• Spanish language proficiency would be useful

Benefits:

• 110 nights of discounted travel, with room rates as low as $40/night through the Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving concierge services
• Crisis Concierge support
• Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
• Generous paid time off (PTO)
• Health and welfare benefits, including health plans, dental coverage, and vision coverage
• Retirement plans
• Hilton Sales Incentive Plan (SIP), subject to plan terms and conditions