Customer Experience Representative

<strong>Overview<br><br></strong><strong> At HomeTeam , we put people first </strong> <strong>.</strong> <strong>We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer.</strong> Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be <strong>HomeTeam’s</strong> next all-star player.<br><br><strong> Apply in minutes from your mobile phone! <br><br></strong><strong>Responsibilities<br><br></strong><strong> As a HomeTeam Customer Service Representative, you can expect to: <br><br></strong>Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from <strong>HomeTeam</strong> Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of <strong>HomeTeam</strong> Pest Defense.<br><br><ul><li> Provide information to prospects and initiate new service </li><li> Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers </li><li> Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software </li><li> Resolving customer problems with invoices and billing questions </li><li> Conduct telephone conversations with customers about issues surrounding their service in a professional manner </li><li> Enter service-related notes in system software </li><li> Provide general marketing information to prospects and customers as requested </li><li> Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed </li><li> Maintain customer files on computer and in filing system </li><li> Validate technician paperwork for completeness and accuracy </li><li> File Technician paperwork in customer files </li><li> Update notes in system with technician and other employee customer information </li><li> Print, distribute, and review service tickets for technicians </li><li> Have a basic knowledge of technician’s job and processes of company's treatment processes </li><li> Properly follow HomeTeam Pest Defense telephone etiquette procedures </li><li> Ability to calm and diffuse angry customers </li><li> Escalate appropriate inquiries or problems to managers </li><li> Collect and reconcile payments received by technicians <br><br></li></ul><strong> There’s plenty of perks too! <br><br></strong><ul><li> Competitive pay $$ </li><li> $17.99- $18 Hourly </li><li> Comprehensive benefits package including medical, dental, vision </li><li> Company paid life & AD&D insurance </li><li> 401(k) plan with company match up to 6% </li><li> Employee stock purchase plan </li><li> Paid Time off and holidays </li><li> Employee discounts </li><li> Tuition reimbursement </li><li> Dependent scholarship awards </li><li> An opportunity to advance within the company </li><li> Recognition for a job well done </li><li> A friendly work environment </li><li> Employee referral bonuses </li><li> The opportunity for professional growth and respect that comes from working for an industry leader <br><br></li></ul><strong>Why </strong> <strong> HomeTeam ? <br><br></strong><ul><li> HomeTeam is the #1 pest management company to homebuilders </li><li> Currently performs more the 2,000,000 services a year </li><li> The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction </li><li> Pest Management Industry is growing and is a recession resistant line of business </li><li> Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace. </li><li> HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA <br><br></li></ul><strong>Qualifications<br><br></strong><strong>Minimum Requirements: <br><br></strong><ul><li> Must have 1 year of previous customer service experience </li><li> Entry level customer service skill and technique </li><li> Basic / entry level understanding of computers </li><li> Entry level skill on use of company telephone features and how to use them </li><li> Must be 18 years or older with a high school diploma or GED <br><br></li></ul><strong>Physical Demands / Working Environment:<br><br></strong><ul><li> Candidates must meet physical job requirements and safely perform the job duties with or without accommodation <br><br></li></ul>HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer<br><br>#HTPD109HMA