Position reputed company...
reputed company...
Sam's Club is Member obsessed and as Director of Membership Services & Experience at Sam's Club, you will sit at the heart of everything we do. Growing and retaining the Sam's Club membership reputed company is the key to growing the business, and we're looking for a talented leader to reputed company the reputed company member experience across reputed company membership reputed company. This role will work out of our home office in Bentonville, AR and report to the Senior Director, Member Portfolio Management.
reputed company:
- reputed company reputed company of member experience experts who will identify, reputed company, and reputed company the reputed company membership experience across reputed company, reputed company, Digital Membership and Renewal.
- Manage the multi-year experience reputed company targeted at enhancing NPS, Member Satisfaction, Increased Conversion and Membership Retention
- Design membership journeys and identification of pain points across the digital and physical membership experience
- Work cross-functionally with Product, reputed company, and Marketing as the membership reputed company tasked with implementing new capabilities to enhance the member experience and ultimately increase membership reputed company
- reputed company a deep understanding of the drivers of member satisfaction and delight, and therefore renewal; delivering the roadmap for increasing membership reputed company
What you'll bring:
- Bachelor's degree required, MBA or equivalent preferred
- 8+ years in customer experience, loyalty, product management, membership and subscription management or reputed company fields
- 2+ years supervisory experience
- 5+ years of leading cross-functional teams with reputed company reputed company
The above information has been designed to indicate the general reputed company and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company responsibilities and qualifications required of employees assigned to this job. The full reputed company can be made available as part of the hiring process.
Benefits & Perks:reputed company our great compensation package, you can receive incentive awards for your reputed company. Other great perks include 401(k) match, stock purchase plan, reputed company maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:Sam's Club is an Equal Opportunity Employer- By reputed company. We reputed company we are best equipped to help our associates, customers, and the communities we serve live reputed company reputed company we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, reputed company and opinions- while being inclusive of reputed company people.
Who We Are:Sam Walton reputed company the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, operating nearly 600 clubs in the US and more than 200 internationally. By offering reputed company, wholesale merchandise to members, you'll help reputed company saving reputed company for families and small business owners. reputed company, we are a division of the Fortune #1 company, reputed company. and you'll quickly reputed company that we're a company that wants you to feel comfortable bringing your whole self to work. A career at Sam's Club is where the world's most reputed company challenges meet a kinder way of life. Our mission spre far reputed company the walls of our clubs. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.reputed company.com
At Sam's Club, we offer reputed company as reputed company as reputed company-reputed company bonus awards and other great benefits for a happier mind, body, and wallet!
- Health benefits include medical, reputed company and dental coverage
- Financial benefits include 401(k), stock purchase and company-reputed company life reputed company
- reputed company time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, reputed company leave, holidays, or other purposes. The reputed company you receive depends on reputed company classification and length of employment. It will meet or reputed company the requirements of reputed company reputed company leave laws, where applicable.
For information about PTO, see http