Director, Project Management Office – PMO

Job Description:

• Establish and lead a centralized PMO function, including frameworks, tools, and standards for project intake, prioritization, execution, and reporting.
• Define and enforce project governance, including stage gates, documentation standards, risk management, and escalation protocols.
• Build and maintain a portfolio view of all active initiatives, aligned to executive priorities and resource capacity.
• Drive execution of internal, interdepartmental projects across IT, Network Operations, Customer Experience, Sales, Finance, and HR.
• Partner with department leaders to define project scope, timelines, dependencies, and success metrics.
• Identify and resolve cross-functional bottlenecks, ensuring accountability and forward momentum.
• Standardize how “everyday” projects are defined, tracked, and delivered across the organization.
• Develop and manage integrated program plans and timelines.
• Track progress, identify risks, and drive issue resolution.
• Lead project management for acquisitions, including integration planning and execution across systems, people, and processes.
• Coordinate integration workstreams (e.g., systems consolidation, network integration, payroll/HRIS alignment, customer migration, vendor rationalization).
• Ensure tight coordination between technical and operational teams during integration phases.
• Manages vendor relationships as needed to support program objectives, coordinate deliverables, and resolve issues.
• Evaluate and implement PM tools and systems to support visibility, collaboration, and reporting.
• Continuously refine PMO processes to improve efficiency, scalability, and transparency.
• Drive a culture of disciplined execution without introducing unnecessary bureaucracy.
• Work with our Operations team to help develop our internal project managers and construction project coordinators. Provide guidance and oversight to ensure consistent execution quality across all projects.

Requirements:

• 8–12+ years of project/program management experience, including leadership of cross-functional initiatives.
• Proven experience building or leading a PMO in a high-growth or transformation environment.
• Direct experience managing M&A integrations (strongly preferred).
• Experience in telecom, infrastructure, or similarly complex operational environments is a plus.
• Strong executive presence with the ability to influence across all levels of the organization.
• Demonstrated ability to operate effectively in ambiguity and bring structure to loosely defined problems.
• Deep understanding of project management methodologies (i.e. Scrum, Agile), with a pragmatic approach to application.
• Experience with PM tools (e.g., Smartsheet, Asana, Monday, Jira, or similar).
• PMP certification preferred.
• Experience managing multiple related projects simultaneously and within budget.

Benefits:

• Health, Dental, and Vision benefits
• Paid vacation, sick leave, and holidays
• Target annual bonus opportunity of 10%