Employee Relations Director

Job Description:

• Lead and provide hands-on support for complex employee relations matters, including performance concerns, employee complaints, harassment or discrimination allegations, workplace conflicts, policy violations, and investigations.
• Serve as an employee relations subject matter expert and trusted advisor to HR Business Partners, people leaders, employees, and cross-functional partners.
• Conduct and/or support timely, thorough, and objective workplace investigations, including intake, documentation, interviews, findings, recommendations, and follow-up actions.
• Provide guidance to employee relations consultants, managers, and HR partners on performance management, corrective action, employee conduct, accommodations, separations, and other sensitive employment matters.
• Partner closely with Legal on high-risk employee relations issues, investigations, policy interpretation, employment-related claims, and risk mitigation.
• Support employee relations matters across U.S. populations and provide guidance on international employee relations issues in partnership with local HR and Legal teams, including matters involving India, Ireland, and Canada.
• Ensure employee relations practices align with applicable employment laws, company policies, local regulations, and organizational values.
• Identify, track, and analyze employee relations trends, themes, and metrics to inform proactive recommendations, risk mitigation strategies, and leadership insights.
• Partner with HR leadership, HR Business Partners, Talent Management, Total Rewards, Compliance, and other stakeholders to ensure consistent and aligned approaches to employee relations.
• Develop, update, and support implementation of employee relations processes, tools, templates, documentation standards, and manager guidance.
• Support policy review, communication, and interpretation to promote consistent application across the organization.
• Contribute to HR process improvement, automation, and special projects that improve employee relations service delivery, consistency, compliance, and documentation.
• Maintain confidentiality and exercise sound judgment when handling sensitive employee matters and highly confidential information.

Requirements:

• Bachelor’s degree in Human Resources, Business, Management, Psychology, Employee Relations, or a related field; equivalent experience may be considered.
• SHRM-CP, SHRM-SCP, PHR, SPHR, or similar HR certification preferred.
• Minimum of 8–10 years of progressive Human Resources experience, with significant experience in employee relations, workplace investigations, performance management, and employment policy interpretation.
• Strong U.S. employee relations experience, including working knowledge of federal, state, and local employment laws and regulations.
• Experience supporting international employee relations matters, ideally including partnership with HR and Legal teams in India, Ireland, Canada, or similar global environments.
• Demonstrated experience conducting complex investigations and providing clear, balanced, and well-documented recommendations.
• Ability to assess risk, exercise sound judgment, and provide practical guidance on complex and sensitive employment matters.
• Strong consultation, coaching, conflict resolution, and influencing skills with the ability to build trust across all levels of the organization.
• Excellent verbal and written communication skills, including the ability to prepare clear documentation, investigation summaries, recommendations, and leadership updates.
• Ability to work effectively in a matrixed, fast-paced, and highly collaborative environment.
• Strong analytical skills with the ability to identify employee relations trends, themes, and opportunities for proactive intervention.
• Ability to maintain strict confidentiality and handle sensitive information with professionalism and discretion.
• Proficiency with Microsoft Office applications and HR systems; experience with SuccessFactors Employee Central and/or case management tools preferred.
• Might be in a stationary position for a considerable time (sitting and/or standing).
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Must be able to collaborate with colleagues via face to face, conference calls, and online meeting.

Benefits: