Experienced Critical Power Field Technician – UPS Field Engineer

Job Description:

• Provide preventive maintenance, inspections, testing, troubleshooting, and repairs on UPS systems, battery plants, DC power systems, PDUs, STS units, inverters, and related critical power equipment
• Diagnose electrical and control system faults using schematics, test equipment, manufacturer documentation, and industry best practices
• Install, commission, and replace UPS systems, battery strings, battery monitoring systems, maintenance bypass equipment, and associated power infrastructure
• Respond to emergency service calls and restore customer systems to operational status
• Perform battery testing, capacity testing, failure analysis, and lifecycle replacement services
• Complete service reports, maintenance documentation, and customer communications
• Develop strong customer relationships through technical expertise, responsiveness, and exceptional service delivery
• Mentor junior technicians and support field training efforts
• Maintain compliance with OSHA, NFPA 70E, company safety procedures, and customer site requirements
• Support additional field service activities as business and customer needs evolve

Requirements:

• Minimum 3+ years of hands-on experience servicing UPS systems, battery systems, DC power equipment, generators, switchgear, data center infrastructure, or other mission-critical electrical infrastructure
• Experience with Eaton, Vertiv/Liebert, Schneider Electric/APC, Mitsubishi, Toshiba, ABB, or comparable critical power platforms is strongly preferred
• Strong understanding of AC and DC electrical theory, power distribution systems, and battery technologies
• Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation
• Experience using multimeters, power quality analyzers, battery testing equipment, and other diagnostic tools
• Ability to independently troubleshoot and resolve complex electrical and electronic system failures
• Strong customer-facing communication skills and ability to explain technical findings, recommendations, and corrective actions to technical and non-technical stakeholders
• Commitment to safety, quality workmanship, and professional accountability
• Valid driver's license and acceptable driving record
• Willingness and ability to travel within the assigned service territory, including overnight and multi-day travel
• Ability to meet company vehicle requirements
• Ability to pass required pre-employment screenings, including drug screening and background check where applicable
• Ability to lift, carry, push, and/or move equipment and materials weighing up to 100 pounds with or without assistance
• Ability to frequently stand, walk, bend, kneel, crouch, reach overhead, and work in confined or restricted-access areas
• Ability to work safely around energized electrical equipment and in mission-critical customer environments
• Ability to perform physically demanding work for extended periods while maintaining attention to detail and safety awareness
• Ability to manage multiple priorities in fast-paced field environments
• Willingness to participate in an on-call rotation and respond to customer emergencies
• Ability to obtain and maintain Security Clearance Access to customer facilities
• Military backgrounds in electronics, avionics, communications, radar, power generation, electrical maintenance, nuclear power, or related technical specialties are highly encouraged

Benefits:

• Performance and referral bonuses
• Production incentives
• Tool/equipment and fuel stipends
• Company vehicle
• Per diem for qualifying travel
• Health insurance
• Life insurance
• Medical, dental, and vision insurance
• Flexible spending accounts
• HSA option
• Paid time off
• Paid vacation
• Paid holidays
• 401(k) with employer match
• Tuition reimbursement
• Professional development courses and training
• Company-provided phone, laptop, or tablet as required
• Necessary tools and safety equipment
• Family-friendly and innovative culture
• Opportunities for growth