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Help Desk Support US Remote

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 Job Description:

US Remote Only

Help Desk Job Responsibilities:

  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues and recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems and recommending changes.
  • Updates job knowledge by participating in educational opportunities and maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.

Help Desk Qualifications / Skills:

  • Problem solving
  • LAN knowledge
  • Verbal communication
  • Operating systems
  • Phone skills
  • Customer service
  • Quality focus
  • PC proficiency
  • System administration
  • UNIX system administration

Education, Experience, and Licensing Requirements:

  • High school diploma, GED, or equivalent
  • Prior information technology or systems administration experience preferred
  • Familiarity with telephone, office, and point-of-sale software a plus


  Required Skills:

DisabilitiesLicensingSystem AdministrationGEDStepsTraining ProgramsUnixInformation SystemsProblem SolvingOperating SystemsTechnical SupportWritingInformation TechnologyTroubleshootingEducationAdministrationDocumentationSoftwareCustomer ServiceCommunicationTraining


Remote

Skills:
Computer Skills, Computer Workstations, Customer Support/Service, Customer Training, Disability Accommodations, Documentation, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Local Area Network (LAN), Maintain Compliance, Monitor Regulations, Network Administration/Management, Operating Systems, Performance Management, Point of Sale (POS) Software, Presentation/Verbal Skills, Problem Solving Skills, Systems Administration/Management, Technical Support, Telephone Skills, Training Program Development, Unix System Administration


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QT Communications Technology



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