This role is a seasonal home based position and requires residency and maintaining residency in Minnesota, CST, Wisconsin, CST, Texas, CST, South Dakota, CST or Arizona, MST if offered the role.
As a Home Based Seasonal Sr. Specialist Guest Relations, you’ll provide a Target-branded experience with every guest interaction by:
Listening, using critical thinking, and advocating for the guest to deepen the relationship and drive loyalty and sales.
Confidently supporting guests across multiple communication channels, including phone, email, and chat.
Handling phone contacts as a core responsibility of the role, delivering exceptional service while protecting guest privacy and building trust.
Finding creative solutions to make it right for the guest, quickly adapting to changing business needs.
Sharing business intelligence through accurate documentation and coding.
Interacting with teams across Target to effectively resolve guest issues in a timely manner.
Identifying, evaluating, and communicating guest trends to leadership promptly.
Responding to a variety of written correspondence and ensuring professionalism in all contacts.
Adapting quickly to changing business needs while displaying a positive attitude and professionalism.
Demonstrating critical thinking skills by identifying unique guest situations and making appropriate decisions.
Leveraging online resources and web-based applications to assist and resolve guest and team member issues.
Maintaining department performance standards and goals related to performance and quality service.
Working in a multi-media environment that’s challenging and fast-paced, requiring prioritization of work.
Job duties may change at any time due to business needs.
Qualifications
Reside within the states of Arizona, Minnesota, South Dakota, Texas, or Wisconsin.
High School Diploma or GED.
Ability to work a flexible schedule including nights, weekends, and holidays.
1-2 years of previous guest experience or customer service experience.
Ability to interact with guests, team members, and internal business partners with a professional, friendly, empathetic style.
Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills.
Experience dealing with escalated guest complaints.
Strong technical skills and high proficiency with PC/Microsoft applications.
Access to a home workspace that is clear of noise distractions.
Hardwired internet in your home location with a minimum bandwidth requirement of 40mbps download/5mbps upload.
Ability to engage via a Target-issued web camera for required meetings, trainings, and/or interactions.
Ability to safely lift and carry up to 25 pounds of equipment.
Requirements
Complete an internet speed test and email a picture of your speed test result to your leader upon request.
Deactivate wireless capability when using Target equipment during work hours.
Save emergency and work telephone numbers in a conspicuous spot in your home workspace.
Follow specific Target processes for lengthy disruptions to power or internet service.
Log off or lock your Target-issued computer when away from your workspace.
Use Target-issued equipment only for Target business purposes.
Maintain Target’s dress code expectations while working from home.
Maintain only one designated work location.
Use the surge protector provided with your Target-issued equipment.
Return all Target-issued equipment as directed by your leader upon request or ending of your role.
Benefits
Find competitive benefits from financial and education to well-being and beyond at
Target Benefits
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