Job Description: Guide new customers through the onboarding process from kickoff through go-live Configure Hauler Hero accounts, routes, users, and system settings to match customer workflows Import, clean, and validate customer data to ensure accurate platform setup Manage multiple implementation projects simultaneously while keeping timelines and milestones on track Communicate project progress, risks, and next steps clearly to customers and internal teams Document configuration decisions and setup details to support a smooth handoff to Customer Success and Support Identify and escalate project risks or blockers early Partner with Product and Engineering to surface recurring onboarding challenges and improvement opportunities Contribute to internal playbooks, templates, and documentation that help the implementation process scale Requirements: 1–3 years of experience in SaaS onboarding, implementation, project coordination, or a related customer-facing role Strong communication and organizational skills with the ability to manage multiple projects simultaneously Proficiency in Microsoft Excel or Google Sheets, including filtering, formatting, and basic formulas Comfort learning and explaining technical workflows to non-technical users Strong problem-solving mindset and ability to adapt quickly in a fast-paced environment Experience working in structured project environments with defined milestones and timelines Reliable internet connection and a distraction-free dedicated workspace Experience in logistics, operations, or vertical SaaS implementations (Nice to Have) Familiarity with tools such as HubSpot, Jira, Notion, Scope, or similar project management systems (Nice to Have) Exposure to payments platforms or mobile apps (Android) (Nice to Have) Experience creating customer-facing documentation, Loom walkthroughs, or step-by-step guides (Nice to Have) Understanding of the waste hauling or environmental services industry (Nice to Have) Previous experience as a Hauler Hero user or customer (Nice to Have) Benefits: Opportunity to make a meaningful impact in a critical, underserved industry Collaborative, innovative work environment focused on learning and growth Competitive salary and benefits package Clear growth path into Implementation Lead or Customer Success roles Remote-first flexibility with a distributed team across the U.S. and beyond Paid time off, paid holidays, and a culture that values balance Virtual team collaboration and occasional in-person offsites