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IT Support & Systems Administrator
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IT Support & Systems Administrator
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To support a growing organization, the part-time IT Support & Systems Administrator will manage device provisioning, identity and access management, and provide day-to-day technical support while working remotely.
Key Responsibilities
Provision new employee laptops and manage user accounts through JumpCloud and Google Workspace
Troubleshoot login and account issues, ensuring smooth operation of remote access and VPNs
Monitor and maintain shared infrastructure, investigating backend issues and coordinating fixes with engineering
Required Qualifications
Approximately two (2) years in Information Technology support, administration, or device management
Hands-on experience with a cloud identity/device management platform (e.g., JumpCloud, Intune)
Familiarity with Virtual Private Network (VPN) technologies
Comfortable working in both Windows and Mac environments
Strong troubleshooting skills with the ability to identify root causes of technical issues