MongoDB Database Support Engineer

Job Description:

• Providing best of breed professional technical support services for MongoDB
• Resolving complex problems for customers with demanding deployments and business needs
• Assisting fellow support engineers
• Leading the way in blogging and Support content creation
• Collaborating with other departments
• Having a direct, positive impact on product strategy

Requirements:

• Excellent knowledge of both RDBMS's and MongoDB, including:
• All aspects of configuration and best practices.
• Schema design, performance tuning, query optimization, & index tuning.
• Backup solutions.
• Replica set and sharding topologies.
• Engine selection and usage.
• Detailed understanding of monitoring requirements.
• Demonstrable experience of administering Linux based systems.
• Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes
• Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
• Enthused to expand your skill set with new technologies as the industry continues to evolve
• Availability to travel for the occasional team meeting, conference and customer visit
• Experience working with customers in English
• Completed MongoDB University courses
• Percona Backup for MongoDB
• Experience with MongoDB Atlas
• Postgres DBA troubleshooting (basic level or higher)
• Nagios, Percona Monitoring Plugins and other monitoring tools.
• Configuration management solutions such as Ansible, Puppet or Chef.
• Percona Toolkit suite.
• Writing Python and golang is preferred
• Hands on experience of MySQL (Minimum 2+ years).

Benefits:

• Flexible work hours
• Various paid time off programs
• All your equipment for your remote office
• Funds for career development (external training, certifications, conferences)
• Ongoing connectivity allowances
• Opportunity to participate in our equity incentive plan
• Support for a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, and FryDays
• Support for being socially responsible through our PAVE volunteering program and Women Transforming Technology