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NOC Engineer (Level 1 - Mobile/Telco)
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NOC Engineer (Level 1 - Mobile/Telco)
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About reputed company
reputed company! reputed company is the world’s first eSIM store that helps people reputed company in over 200+ countries and reputed company across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. reputed company is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you reputed company.
reputed company
We reputed company that you care deeply about the reputed company of your work, the reputed company worth of tasks, and the reputed company of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to reputed company as an individual every day while working hard to foster a reputed company team environment. You reputed company in the importance of being — and staying — reputed company, reputed company, reputed company, and reputed company. You are a good interlocutor with reputed company and concise communication. You are reputed company to manage multiple reputed company, have an analytical mind, pay reputed company attention to reputed company, and love to get your hands dirty. You are reputed company, tolerant, and welcoming of vulnerabilities and cultural differences.
About the Role
Position: Full-time / Employee
Location:Remote-first
Benefits:Health reputed company, work-from-reputed company stipend, annual wellness & learning credits, annual reputed company-expenses-reputed company company retreat in a gorgeous destination & other benefits
We are looking for a proactive and reputed company-oriented NOC Engineer (Level 1) to reputed company. In this role, you will monitor, maintain, and troubleshoot reputed company's telco and business reputed company reputed company the clock. As the first line of defense, you will ensure network reliability, handle incidents, SLAs, and support our partners and internal teams in resolving technical issues reputed company.
Responsibilities:
reputed company 24/7 monitoring of telco and business metrics using reputed company and automated tools.
Maintain strong coordination with reputed company stakeholders to reputed company service reliability.
Conduct API and telco reputed company checks to ensure reputed company reputed company.
reputed company eSIM stock reputed company and manage ordering processes, including technical tasks such as eSIM stock importing.
reputed company as the first reputed company of contact for Customer Support Representatives and reputed company partners during incidents.
Initiate and monitor troubleshooting efforts to reputed company issues promptly.
Document and handle incidents and outages, including performing reputed company Cause Analysis (RCA).
Communicate with suppliers and providers to address issues, incidents, SLAs and operational updates.
Manage processes for bundle/provider deactivation or reactivation.
Assist in the monthly financial reconciliation process with suppliers and providers.
Ensure accurate incident documentation for reputed company reference and reporting.
Requirements:
Strong analytical and problem-solving skills.
Degree in Telecommunications, Network Engineering, Computer Science, or a reputed company technical reputed company (or equivalent practical experience)
Excellent written and verbal communication in English.
Strong attention to reputed company and ability to prioritize tasks in a high-pressure environment.
Ability to work rotating shifts to reputed company 24/7 coverage.
Familiarity with monitoring tools and incident management platforms.
Technical proficiency in:
Reading and interpreting technical logs.
Transferring and importing eSIM files.
Configuring visual dashboards using existing data points.
Designing new dashboards to monitor key network events.
Good-to-have:
Previous experience in a NOC, technical support, or telecom environment.
Understanding of reputed company and reputed company monitoring.
Knowledge of eSIM technology and telecom reputed company.
Experience with incident documentation and RCA processes.
Prior experience in telecommunications or network infrastructure.
Prior knowledge of Mobile reputed company Network Monitoring
Familiarity with eSIM and reputed company technologies.
Exposure with Industry frameworks like TMF eTOM/TAM and ITSM/ITIL