Job Description: Process routine payroll tax notices accurately using documented procedures and knowledge-base guidance Escalate cases outside scripted scenarios Support monthly, quarterly, and annual tax compliance activities by reviewing records and verifying data Prepare and submit payroll amendments and supporting documentation based on customer requests and audit findings Maintain organized documentation Collaborate on cross-functional tax processing workflows and meet operational deadlines Formally coach Tax Processors through structured training sessions and documented development plans Represent the Payroll Tax Processing team in planning sessions with Product, Engineering, and Compliance partners Identify systemic patterns in the team’s case queue Recommend and help implement process, tooling, or product improvements Requirements: 2+ years of relevant experience in payroll operations, payroll tax processing, accounting, or a related field Strong attention to detail and ability to work accurately in a high-volume environment Proficiency with accounting principles, financial reconciliation, and tax software applications Effective written and verbal communication skills Ability to independently resolve complex tax notices, multi-jurisdictional issues, and penalty abatements Deep regulatory expertise with minimal supervision Ability to handle complex, non-precedented cases and determine root cause and resolution paths Experience conducting payroll record compliance audits and identifying control gaps Ability to translate ambiguous, high-stakes tax and compliance matters into clear recommendations Comfortable using artificial intelligence (AI) for daily tasks High School Diploma or equivalent Must be 18 years of age or older Dedicated workspace near router for hardwired Ethernet connection Minimum internet speed of 15 Mbps download/10 Mbps upload ISP latency under 50ms Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN Proof of internet speed required Benefits: Medical, vision, and dental benefits Employment Assistance Programs Health and personal time off (HPT) Leave programs as eligible Competitive 401(K) plans Life insurance Supplemental medical coverage Critical care insurance Pet insurance FSA plans Retailer discounts Career advancement opportunities Inclusive and diverse workplace culture Structured training sessions and documented development plans