[Remote] Account Manager, Client Services - Channel Partners, OI Product - Remote

Note: The job is a remote job and is open to candidates in USA. Optum, a global organization that delivers technology-aided healthcare services, is seeking an Account Manager, Client Services to serve as the strategic business lead for a portfolio of complex healthcare channel partners. The role focuses on executive relationship management, revenue retention and growth, partner satisfaction, operational oversight, and cross-functional coordination across the organization.

Responsibilities

• Manage a portfolio of strategic healthcare partner relationships, ensuring partner success, satisfaction, and business growth
• Develop and execute revenue retention and growth strategies for assigned partners
• Consult with partner leadership to understand business objectives and align Optum solutions to support their goals
• Build and maintain relationships across partner organizations, including Director, VP, and C-suite stakeholders
• Lead business reviews, strategic planning sessions, and ongoing partner engagement activities
• Coordinate cross-functional teams across Product, Sales, Operations, Support, Finance, and IT to deliver a strong partner experience
• Serve as the primary escalation point for operational issues impacting partner relationships
• Support contract renewals, operational contract changes, onboarding activities, and product adoption efforts
• Maintain accurate documentation and reporting within Salesforce and other corporate systems

Skills

• 5+ years of customer-facing account management or client management experience within the healthcare industry
• Experience presenting to and engaging with senior leaders and executives
• Proficiency with Microsoft Excel, PowerPoint, Salesforce, and virtual meeting platforms
• Demonstrated success managing complex customer or partner relationships
• Proven ability to drive revenue retention, growth initiatives, and operational improvements
• Proven solid organizational and project management skills with the ability to manage multiple priorities simultaneously
• Proven effective problem-solving, analytical, and decision-making capabilities
• Proven ability and willingness to travel up to 25% as business needs require
• Experience managing channel partnerships, reseller relationships, or strategic healthcare alliances
• Experience conducting executive business reviews and strategic account planning
• Experience leading contract renewals, growth initiatives, and cross-functional projects
• Knowledge of healthcare technology, revenue cycle management, claims processing, or healthcare data exchange solutions
• Demonstrated ability to influence outcomes across complex organizations without direct authority
• Proven solid commercial acumen with the ability to identify customer needs and align solutions to business outcomes

Benefits

• Flexibility to work remotely from anywhere within the U.S.
• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

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