[Remote] Retail Partner Lead

Note: The job is a remote job and is open to candidates in USA. Instacart is transforming the grocery industry by connecting customers with groceries and household goods while creating flexible earning opportunities for personal shoppers. The Retail Partner Lead will own a portfolio of retail partnerships end-to-end, identify growth opportunities, coordinate cross-functional teams, and translate data into strategic recommendations for senior retail leadership.

Responsibilities

• A portfolio of retail partners is managed with clear end-to-end ownership, high-quality support, and measurable long-term partnership success as the primary strategic contact at Instacart
• Growth opportunities are identified, gaps are diagnosed, and cross-functional teams across product, engineering, marketing, operations, and strategic finance are coordinated to deliver solutions that move the needle for each partner
• Platform data and partner performance metrics are translated into compelling strategic narratives and recommendations that land with retailer leadership up to the CEO and Owner level
• Partnership plans are executed with ownership and urgency across multiple workstreams and a dynamic portfolio, delivering outcomes in a constantly evolving environment
• Deep platform fluency across Instacart's capabilities, growth levers, and operational nuances enables credible partner engagement and confident execution across any situation that arises

Skills

• 5+ years of experience in partnerships, account management, business development, or a related client-facing commercial role
• Demonstrated experience managing and growing complex, multi-stakeholder relationships at a senior level, including engagement with Director, VP, and C-suite contacts
• Strong analytical skills with the ability to work directly in data to identify trends, surface insights, and build a clear strategic story from quantitative findings
• Proven track record of driving measurable outcomes: revenue growth, product adoption, or operational improvements within an account portfolio
• Experience coordinating cross-functional teams or resources to deliver on partner or client commitments, without direct management authority
• Experience in e-commerce, grocery, retail, or marketplace platforms, with familiarity in how digital storefronts, fulfillment, and online grocery operations work
• Demonstrated ability to build and present executive-level business reviews or strategic roadmaps to senior retail or CPG leadership
• Comfort working in ambiguous, fast-scaling environments where priorities shift and the ability to adapt quickly is essential
• Experience working cross-functionally with product and engineering teams to advocate for partner needs and inform roadmap decisions

Benefits

• Employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.
• This role is eligible for a new hire equity grant as well as annual refresh grants.

Company Overview

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