[Remote] Technical Paint Service Representative

Note: The job is a remote job and is open to candidates in USA. PPG is a leader in innovation and sustainability in the coatings industry, and they are seeking a Technical Paint Service Representative to provide expert paint service and support at multiple customer locations. The role involves troubleshooting, process improvement, and ensuring customer satisfaction through hands-on application and data-driven problem-solving.

Responsibilities

• Support the ongoing activities on site at the customer production facility and PPG activities at PPG facilities. Need to communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems
• Ensure accurate reporting to the customer and coatings team
• Communicate with PPG Technical and Account management, direction of the PPG on site team activity, and promote EH&S
• Provide resolutions to customer inquiries, application process monitoring, mix-room supervision, and hands-on support; followed by a timely trip report for each customer visit
• Support sales to execute commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement
• Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production, and non-technical personnel to satisfy customer requirements
• Through PPG's Fixed and Variable Rate (FAVR) program, you'll have the flexibility to drive your own vehicle while receiving tax-advantaged reimbursement for fuel, insurance, and other eligible business-related vehicle expenses. The program is designed to provide a convenient, cost-effective alternative to a company vehicle while giving you greater choice and flexibility

Skills

• HS Diploma, GED, or Equivalent
• 5+ years' experience in wet paint and powder coatings, electrostatic spray, or similar paint/coatings experience for industrial or manufacturing experience
• Knowledge and experience with paint mixing, paint application, or similar experience is ideal
• Good computer skills and attention to detail
• Effective communication and customer service skills
• Troubleshooting, critical thinking, and problem-solving skills
• Ability to work well alone and within a team environment to solve ever changing challenges
• Must possess a valid driver's license, maintain automobile insurance, have access to a personal vehicle that meets PPG's Fixed and Variable Rate (FAVR) program requirements, and successfully pass a motor vehicle record (MVR) review

Benefits

• Paid Vacation
• Paid Holiday
• Sick time
• Disability and Life Insurance
• Outstanding matching 401K
• Additional PPG provided Retirement Benefits
• Remote opportunity, with high-volume travel to multiple customer locations
• Fixed and Variable Rate (FAVR) program: flexibility to drive your own vehicle while receiving tax-advantaged reimbursement for fuel, insurance, and other eligible business-related vehicle expenses

Company Overview