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Service Technician – New Service Center Opening (Mission Viejo, CA)
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Service Technician – New Service Center Opening (Mission Viejo, CA)
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About the position
Lucid is opening a new Service Center in Mission Viejo, CA, and is looking for passionate service professionals to join their team. This new facility represents an investment in customer experience and the growing Lucid community. The role involves diagnosing, maintaining, and repairing Lucid Motors vehicles, requiring a passion for sustainable transportation and problem-solving in a fast-paced environment. ASE certifications are expected within 6-8 months of hire, with reimbursement provided by Lucid.
Responsibilities
Confidently repair basic and major mechanical issues and perform basic electrical and mechanical diagnosis
Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general electric vehicle systems
Follow correct repair order documentation procedures, i.e. The Three C's
Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
Ability to demonstrate and teach learned technical skills/knowledge with others
Demonstrate attention to detail and passion for creating positive client experiences
Ability to work remotely and support mobile service team as needed
Other duties as assigned
Requirements
2-5 years of experience as an automotive service technician, including previous experience with EV/HEV diagnosis and repair
Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains
Customer facing experience exhibiting excellent written and verbal communication skills
Ability to use applications such as Microsoft Office as well as learn proprietary DMS software
EPA 609 Certification
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire