Telemedicine Nurse Coordinator and Clinical Informatics Specialist - REMOTE

Telemedicine Nurse Coordinator and Clinical Informatics Specialist - REMOTE Where You’ll Be Working: reputed company, Inc. improves access to world-class infectious diseases expertise through innovative telemedicine solutions, designed for hospitals and health systems to enhance patient outcomes with academic-level ID care. We strive to make people healthy, improve outcomes, and keep communities free of infectious diseases through cutting-edge ID care, infection control & prevention, and antimicrobial stewardship. What You’ll Be Doing: The Telemedicine Nurse Coordinator and Clinical Informatics Specialist is a dynamic position. ID Connect is a growing telemedicine company and the successful candidate for this position will be willing to adapt to new challenges. The candidate will perform a clinical and administrative role responsible for supporting patients receiving outpatient parenteral antimicrobial therapy (OPAT) and managing informatics, reporting, documentation, and billing activities for a busy telemedicine company. The position has two areas of focus: telemedicine-based OPAT patient monitoring and clinical coordination, and clinical informatics, data reporting, database management, and billing support. The position may be filled by a qualified Registered Nurse (RN) or Licensed Practical Nurse/Licensed Vocational Nurse (LPN/LVN). Essential Responsibilities Telemedicine Patient Monitoring • Support the clinical operations of the organization's OPAT and Tele-Infectious Diseases (Tele-ID), and other telemedicine programs. • Conduct scheduled telephonic or virtual outreach to patients receiving outpatient intravenous antimicrobial therapy or other patient monitoring. • Monitor patient-reported symptoms, medication tolerance, vascular access concerns, laboratory completion, treatment adherence, and other indicators identified in the patient's care plan. • Review available clinical records, laboratory results, medication information, and physician recommendations within the nurse's authorized scope of practice. • Identify abnormal results, changes in condition, adverse medication reactions, missed doses, line complications, or other clinical concerns and escalate them promptly according to established protocols. • Assist patients and caregivers with questions regarding treatment plans, laboratory schedules, medication administration, vascular access care, follow-up appointments, and physician recommendations. • Coordinate communication among Tele-ID physicians, primary care providers, infusion pharmacies, home health agencies, laboratories, skilled nursing facilities, and other involved organizations. • Obtain and organize medical records, laboratory results, discharge documentation, medication lists, and other information necessary for ongoing OPAT monitoring. • Document patient contacts, clinical observations, interventions, escalations, and care coordination activities accurately and promptly in the designated electronic systems. • Assist with transitions of care, including hospital-to-home or hospital-to-facility transitions, and help ensure continuity of antimicrobial treatment. Clinical Informatics, Reporting, and Billing • Maintain, validate, and analyze clinical, operational, quality, and billing-related data for OPAT and Telemedicine services. • Create and maintain reports, dashboards, worklists, patient registries, and performance-tracking tools using reputed company Excel and database systems. • Use Excel functions such as formulas, filters, lookup functions, conditional formatting, pivot tables, data validation, charts, and data-cleaning tools. • Enter, extract, reconcile, and audit information from electronic health records, practice-management systems, billing platforms, and internal databases. • Track program metrics such as patient volume, monitoring activity, laboratory completion, adverse events, escalations, hospital readmissions, treatment completion, documentation timeliness, and outcomes. • Assist with charge capture, billing reconciliation, claim-support documentation, and identification of missing or inconsistent data. • Apply working knowledge of relevant ICD-10-CM, CPT, HCPCS, evaluation and management, remote monitoring, telehealth, and other applicable billing codes, as appropriate to the role. • Investigate discrepancies among clinical documentation, service records, charges, and billing reports. • Help define data standards, reporting requirements, workflows, and business rules for OPAT and Telemedicine operations. • Protect data integrity by identifying duplicate, incomplete, inaccurate, or inconsistent records and coordinating corrections. • Participate in system testing, workflow development, database improvements, and implementation of new clinical or reporting tools. Collaboration and Organizational Responsibilities • Collaborate with Telemedicine physicians, credentialing managers, clinical supervisors, team leaders, call center agents, and informatics personnel.