Job Description: Call le who have shown interest and guide them toward making a purchase decision Call customers who abandoned their shopping carts and clarify any unanswered questions that prevented them from completing their purchase Manage the support hotline, handling inbound calls about orders, shipping, products, and complaints Document every conversation accurately so the team can maintain a clear overview Convert le into customers and provide such excellent telephone support to existing customers that they recommend PALU Requirements: Excellent German, both spoken and written Experience working on the phone in sales, support, or consulting Friendly, calm manner, including when handling challenging calls Independent and reliable working style – you do not need instructions for every call Availability for fixed working hours each week (part-time) Benefits: Responsibility for one of our most important customer touchpoints Flexible, predictable part-time position Fair compensation