Job Description: Provide expert-level support to clients through the helpdesk team Resolve the most complex customer issues Ensure a high level of customer satisfaction Deliver exceptional customer service Work weekend night shifts Requirements: Dedicated and experienced Tier 2 customer service/help desk professional Advanced technical skills Excellent communication abilities Commitment to delivering exceptional service Successful completion of a U.S. background investigation is required for CGI employment offers Benefits: Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and Well being programs