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VP, Regional Program Manager - Los Angeles Region (Remote)
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VP, Regional Program Manager - Los Angeles Region (Remote)
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About the position
The VP, Regional Program Manager is responsible for developing and managing strategic relationships, enhancing credit awareness, executing credit initiatives, gathering and communicating market intelligence, and collaborating with Costco’s Regional Marketing Managers and Citi’s Director of Partner Engagement to drive strategies that increase credit applications and credit penetration within the assigned region. This role involves serving as the primary Citi contact and relationship manager for Costco’s Regional Leadership team and warehouse employees. The position requires developing strategy and execution plans for driving warehouse new account acquisitions and compliance, leveraging data to assess performance, and training warehouse employees on the value of credit and compliant presentation. Collaboration with warehouse and regional leadership on strategies to improve application performance, support for credit tabling events and grand openings, and identification of process improvements are key. The role also ensures warehouse compliance with credit card collateral, applications, Terms & Conditions, and procedures, and professionally manages escalations. Support for team success through best practice sharing, tool creation, reporting, and information sharing is expected, along with understanding the unique characteristics of the Partner and industry, and the competitive environment.
Responsibilities
Serve as the primary Citi contact and relationship manager for Costco’s Regional Leadership team and warehouse employees
Develop the strategy and execution plan for driving warehouse new account acquisitions and compliance within the region in conjunction with Costco’s Regional Marketing Manager and Citi’s Director of Partner Engagement
Leverage data to assess the performance of warehouses in the region to determine where to focus training and engagement efforts
Train warehouse employees in-person and virtually on the value of credit, how to present credit in a compliant manner, and how to address questions
Collaborate with warehouse and regional leadership on strategies to improve regional/warehouse application performance
Support the success of credit tabling events and warehouse grand openings through training and optimization strategies
Identify opportunities for process improvements based on feedback from warehouse employees and cardmembers
Ensure warehouse compliance with credit card collateral, applications, Terms & Conditions (Ts & Cs) and procedures
Professionally manage and respond to warehouse/cardmember escalations to ensure that issues get addressed in a timely manner
Support team success through best practice sharing, tool creation/management, reporting, and information sharing
Understand unique characteristics of Partner and industry, as well as competitive environment
Requirements
Bachelor’s degree in business or marketing and/or 6-10 years credit or sales-related industry experience required.
Must reside in Los Angeles, Anaheim or Long Beach.
Must have high energy and be self-motivated
Able to work independently with minimal supervision
Capacity to multi-task and respond to a variety of situations
Strong communication and organizational ability
Excellent large group presentation skills
Demonstrated aptitude for creative problem solving