*This full-time, remote position requires prior Title Insurance Closing experience and regular Saturday coverage. To maintain a full-time schedule, one alternate weekday off will be provided, with flexibility to determine the day based on business needs and employee preference.*
About the Role:
We are looking for an experienced title insurance closer who is great at multi-tasking and enjoys providing excellent customer service while working in a fast-paced, team-oriented environment!
Responsibilities:
Monitor closing calendar reporting to ensure that closings are being scheduled, coordinated, and completed on time
Maintain responsibility for any unresolved curative items on files in the closing pipeline by coordinating with the appropriate teams and communicating updates and status to the client
Enter closing disclosure data (e.g., lender closing costs, payoff amounts, taxes, interest rates) into the system
Coordinate with lenders to balance closing disclosure figures by providing revisions when necessary
Calculate interest and payoff figures
Research property tax payment status and amounts
Schedule notaries/attorneys based on requested signing details
Prepare, review, and electronically deliver closing packages for closing
Heavily communicate updates, delays, and other information to all parties to the transaction (e.g., lenders, borrowers, notaries)
Liaise with other departments and third parties in order to coordinate effectively
Coordinate and provide answers to questions received from notaries, or consumers, from the closing table
Resolve escalated issues by personally following through on identifying a solution, communicating to all parties, and/or coordinating with Client Services and Senior Leadership
Ensure all incoming calls, emails, and other communications are answered/responded to in a timely manner
Ensure that all state specific compliance requirements/processes are met and adhered to
Manage varying client expectations and requirements
Complete tasks and respond to emails/phone calls in adherence with Company and Department SLS (Service Level Standards)
Other duties as assigned
Skills and Requirements
2+ years of closing (title insurance) experience required
2+ years of national or multi-state experience preferred, but not required
ResWare experience preferred, but not required
Computer proficiency required
Excellent written and verbal communication
Comfortable with problem-solving and identifying solutions
Ability and desire to work in a fast-paced, team-oriented work environment
Strong multi-tasking skills, time management, and work ethic
High attention to detail and an aptitude for working with numbers
Excels when working with tight timelines and aggressive goals
Commitment to a culture of positivity and high performance
Values constructive feedback and thrives on constant improvement and learning
Capable of tactfully handling high-pressure customer service situations
Job Type: Full-time
Pay: $25.00 - $28.50 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Application Question(s):
Are you available to work full-time with regular Saturday coverage?