Lead, Technical Account Management – Travel, New Markets

September 18, 2026

Job Description:

Lead a team of Technical Account Managers supporting SMB merchants
Coach, mentor, and develop experienced TAMs
Partner with Client Success to help merchants grow, improve time to market, and use Affirm’s expanding product suite post-launch
Establish and track team OKRs and goals, and create proactive action plans
Forecast TAM demand and recruit as necessary
Evaluate new hires’ technical capabilities
Handle team escalations
Guide TAMs on integration solutions, troubleshooting, and optimization opportunities
Serve as a technical expert for customers
Advocate internally for merchants and work cross-functionally to address their highest priorities
Support merchants throughout the lifecycle from initial product integration through expansion and scale

Requirements:

At least five years in a B2B customer-facing technical role
Three years as a people manager
Strong technical background in web development technologies and REST APIs
Computer science degree or professional engineering experience
Ability to quickly build rapport with engineering customers
Excellent communication skills for internal customer advocacy and external representation
Either equivalent practical experience or a Bachelor’s degree in a related field
Experience providing solutions to e-commerce or in-store retailers is a bonus

Benefits:

Base pay is part of a total compensation package that may include equity rewards
Monthly stipends for health, wellness and tech spending
100% subsidized medical coverage, dental and vision for you and your dependents
Health care coverage with all premiums covered for all levels of coverage for you and your dependents
Flexible Spending Wallets with stipends for Technology, Food, various Lifestyle needs, and family forming expenses
Competitive vacation and holiday schedules
Employee stock purchase plan enabling employees to buy shares of Affirm at a discount
Reasonable accommodations during the hiring process

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