Customer Service Representative to join our growing State Farm Agent Team. Willing to work remotely only. California Residents only.
Benefits for the Insurance Customer Service Representative:
· Base salary
· Paid time off - flexible hours
· Training provided
Qualifications for the Insurance Customer Service Representative:
· Current Property & Casualty License is required
· State Farm Insurance experience is mandatory (working in agent office)
- at least 2 years prior State Farm Agent team member experience
- DO NOT APPLY UNLESS YOU HAVE AT LEAST 2 YEARS WORKING IN A STATE FARM AGENT OFFICE
· Strong phone contact handling skills and active listening
· Strong attention to detail
· Excellent analytical skills
· Very strong interpersonal communication skills
Responsibilities for the Insurance Customer Service Representative:
· Effectively manage incoming calls
· Generate multi-line le
· Identify and assess customers' needs to achieve satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Take the extra mile to engage customers
· Proficient with ECRM
- Spanish Speaking Preferred. 4 flexible hours.
There is no selling but must be able to discuss Homeowners & Auto policies with current policyholders.
Job Type: Part-time
Pay: From $24.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Education:
Experience:
- State Farm Team: 2 years (Required)
Language:
License/Certification:
- Property & Casualty License (Required)
Work Location: Remote
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